1. Service system:

Getidy Medical Equipment Service Center adheres to the service concept of "unparalleled interpretation, perfect service" and sincerely serves users. User satisfaction is our working standard. Our products have obtained European "TUV" CE certification, "PED" CE certification, and ISO13485:2012 quality system certification.

2. Quality system:

We always put customer satisfaction first in our sales work. Every product shipped has a standard number, and the company will strictly trace it in accordance with the requirements of the ISO9001:2000 quality system.

3. Service outlets:

Our company has set up an independent after-sales service department, and professional engineers are engaged in after-sales service. It is mainly responsible for collecting customer information, handling customer feedback and customer return visits, etc. Our company gives full play to its localization advantages and joins hands with local customer service centers and manufacturers' distribution units to provide users with after-sales services.

4. After-sales service organization and contact information:

National unified customer service telephone number：+86 579 87712106

After-sales service supervision E-mail：john@getidy.com   getidy@getidy.com

1. Getidy Medical users enjoy a warranty period not less than the national three guarantees: free services are provided to users during the warranty period; outside the warranty period, paid services are provided to users in accordance with Kaide's "Uniform Charging Standards". Lifelong maintenance.

2. The goods provided are brand new, high-quality, qualified original products that meet the quality standards of the manufacturer.

3. The packaging of the equipment complies with relevant standards, and the packaging box is equipped with a packing list, quality certificate, product manual, warranty card and other complete Chinese materials to ensure product quality and normal use.

The company guarantees to supply spare parts for the products sold for more than ten years, and provides necessary product upgrade support according to user needs.

1. We will respond within 1 hour after receiving the customer's repair request, and provide 7×24 hours on-site support for general faults. In case of major faults, we will provide any spare parts required for system replacement

2. The manufacturer's office staff and the authorized repairer will conduct a system inspection of the equipment sold once a year, and perform inspection and maintenance.

1. Our company implements a training policy for local customer service centers. Our company accepts product installation, operation and maintenance and other product-related skills training from manufacturers or agents. Only those who pass the training assessment can take up the post. Then the company will regularly assign specialists to conduct customer service return visits and supervise the service quality of the customer service center.

2. Equipment installation and commissioning personnel will train users and maintenance personnel (more than 2 people) on equipment use, performance, general maintenance, and related equipment usage methods and common sense, and provide maintenance information.